As a ServiceNow admin, you will be responsible for administering, configuring, and scripting , creating custom request form in the ServiceNow ITSM tool. You will be required to develop technical solutions that meet the business needs of the IT and other departments seeking to use ServiceNow. It will be crucial for you to fully analyse and understand user requirements in order to improve system capabilities, automate process workflows, and address scheduling limitations throughout the development and delivery of the ServiceNow roadmap.

 

As a leading IT services provider, we are looking for somebody with 5 years of relevant experience, to join cloudEQ India office. 



Job Description
  • Client Side and Server Side Scripting (Ex. Catalog Client Script, Business Rules, Script Actions, Script Includes etc )
  • Client & Server API's (Ex: GlideDialogWindow, GlideForm,  GlideAggregate, GlideRecord )
  • Administration (includes Reporting, Email Notifications, Creating/Editing Home pages,Personalizing Forms )
  • HTML/CSS/AJAX knowledge
  • UI Pages & Jelly
  • ACL and its debugging
  • Knowledge of ITIL framework and good understanding of (Asset/Configuration/Incident/Problem Management, Product Catalog etc)
  • Transformation MAP, Scheduler, Connection with other database/instance, WebService
  • MID Server setup and Update set migration.
  • Customize and develop for the ServiceNow Platform using JavaScript, CSS, HTML and Other Web Based scripting
  • Create and maintain business rules using proven, advanced scripting techniques
  • Create and maintain security access using ACLs via advanced scripts, roles, and conditions
  • Effectively utilize multiple, complex UI policies
  • Create, maintain, and troubleshoot complex workflows
  • Establish complex internal and external / third-party integrations
  • Collaborate with members of project teams to ensure successfully-implemented projects which are completed on time and on budget, with a specific emphasis on Incident and Problem Management

Skills: #Scripting & Workflows, SOAP & Rest APIs, LDAP/Active Directory, web-based languages, Administration/Configuration/Development,Jelly Script

Desired Candidate Profile
  • ServiceNow Development at least 5 years of experience developing in ServiceNow Experience with Business Rules, Client Scripts, ACLs, UI Policies, Workflows, and SLAs Experience
  • Implementing ServiceNow ITSM modules (Incident, Problem, Change, CMDB, Asset and Service Catalog ),
  • Experience with Asset, CMDB, Orchestration and Service Watch
  • Customer Service module and Performance Analytics
  • ServiceNow Experience with Scripted Web Service or Direct Web Services including Rest, SOAP APIs
  • Experience with Agile SCRUM and SAFe Methodologies Preferred
  • Experience: ServiceNow Certified System Administrator Understanding of ITIL Concepts
  • Experience with Domain Separation, Service Portal, Multi Provider Single-Sign-on, XML, AJAX, JSON Microsoft Applications such as Excel, Word, PowerPoint, Visio, SharePoint, and Teams


Soft Skills



• Client relationship skills and experience managing vendors

• excellent writing and verbal communication skills

• Customer service focus with the ability to convey complex technical concepts in plain English.

• 4 Year degree preferred


Contact Details
Website: https://cloudeq.com
Address: Office Suite No 628, Bestech Business Towers
Mohali, Punjab, 160062