Handling Front end.
Transfers related to all 3 projects.
Daily ( Walk-in, IVR, Transfers, Name change, Bank loan cases, Agreements, Update on DMS)
Monthly ( CRM Deck/ Board review, Customer Portals, Mobile application)
Manages/ Walk in/ Phone calls/ IVR.
Well versed with all CRM functions.
Client Serving & Collections.
Self-driven & proactive strong Team Player
Interpersonal skills and Problem solving abilities.
Empathy, Patience and warm disposition.
Telephone & Meeting etiquette.