Job Description

Job Description

JOB PROFILE FOR CLOUD OPERATION MANAGER

cloudEQ is looking for Cloud OPS Manager with proven experience in the Cloud Operations for any of the Public Cloud Platform (AZURE/AWS/GCP).

Duties and Responsibilities

  • Expert in understanding technical infrastructure of Cloud services models (IaaS, PaaS, SaaS).
  • Must understand the technical components of client server relationships and strong experience in managing tough customer conversations.
  • Hands on experience with minimum 2 Public Cloud environments like AWS, Azure , GCP
  • Ability to manage multiple projects / programs and influence cross functional contributors.
  • Clear and concise written and verbal communications skills; ability to communicate with stakeholders effectively.
  • Manage and coordinate day to day activities of the Cloud Infrastructure and Cloud Automation teams in a global support model and continuously keep goals and deliverables.
  • Support management of colocation data centers, AWS / Azure / GCP cloud environments, and automation platforms to ensure operational excellence.
  • Expert in understanding gaps in the Cloud infrastructure model/setup at the client place and execution expert in fulfilling these gaps in Public/Private and Hybrid clouds.
  • Provide guidance for resource management and operations coverage for 24x7 infrastructure hosting.
  • Guide engineers developing automation to provision and manage infrastructure resources in a diverse, hybrid cloud environment.
  • Support continued refinement and expansion of infrastructure health monitoring and incident response.
  • Develop and grow the team through recruitment, cloud technical trainings, challenging assignments, and rewards/recognition on consistent basis.
  • Expert in Cloud BUA operations for Incidents, Problems, Change, Knowledge and Service Request Managements.
  • Understand and continuously recommend improvements to Cloud Operations processes, documentation, and tools.
  • Obtain and keep up to date the organizational and technical knowledge required to perform the role.


Candidate Requirements:

  • This role requires a seasoned, skilled, independent, self-motivated, and smart leader, who is experienced with 24x7 mission-critical cloud infrastructure, operations, processes, tools, and best practices.
  • 8+ years of experience in IT including 5+ years in a Technical Lead position in Azure/AWS cloud.
  • Manage a Cloud OPS team with specific focus of Cloud Services are fully up and running.
  • Work with Customer, Partner, SRE s and Engineering team on planning and upgrading the platform with minimal down time.
  • Build and maintain monthly shift schedules, track progress of the incidents and provide regular status updates on key project milestones to leadership team and other stakeholders.
  • Responsible for risk identification and mitigation
  • Provide technical and hands-on leadership across multiple project areas
  • Responsible for Initiating hiring/engagement, maintenance of employee data and all supervisor transactions for their direct reports
  • Extensive knowledge of any of the public cloud platform (AZURE/GCP/AWS).
  • Should have working knowledge of Public/Hybrid Cloud/Virtualization, Windows/Linux servers, Database and Networking concepts.
  • Experience with monitoring tools like NewRelic, Solarwinds or any monitoring tool and Ticketing tool such as ServiceNow and JIRA.
  • Significant practical experience managing or supporting large-scale on-prem and public cloud infrastructure, including :
  • Sizeable AWS / Azure / GCP public cloud infrastructure
  • Large on-prem data-centers, servers, storage and VMware virtualization
  • Significant practical experience with 24x7 support or administration of large-scale, transaction-intensive, multi-site, international IT infrastructure operations involving thousands of servers and 99.99% SLA.
  • Good working knowledge of Linux and Windows operating systems, virtualization, SQL and/or NoSQL databases, servers, storage, web servers, networking concepts, and infrastructure security.
  • Certification for Administration or Solution Architect level in Azure / AWS or GCP preferred.

Soft Skills & Degree:

  • Client relationship skills and experience managing vendors
  • excellent writing and verbal communication skills
  • Customer service focus with the ability to convey complex technical concepts in plain English.
  • 4 Year degree preferred.
  • Ability to understand and adhere to Information security requirements of the organizations and the specific responsibility assigned.


Contact Details
Website: https://cloudeq.com
Address: Unit # E1J, First Floor,Tower B, Godrej Eternia,Plot #70, Industrial Area,Phase 1 , Chandigarh.
Chandigarh, Punjab, 160062