Job Description

Functional

  • Participate in early discussions with prospective customers (product and architecture presentations) and build relationship.
  • Understand the client requirements to be supported by the product/ solution, develop, and offer a complete technical and commercial proposals in line with the business requirements, working closely with product, solutions, and other internal teams.
  • Provide prospective customers with technical expertise and participate in discussions involving technical clarifications.
  • Plan, prepare and conduct presentations & product demos for clients, with the support of the sales team and SMEs wherever needed.
  • Work closely with client organisation to develop the Business requirement document taking necessary support from SMEs.
  • Lead and coordinate cross-functional development teams on bids and proposals.
  • Provide gap analysis for opportunities and obtain work effort estimates from development teams when necessary.
  • Participate in Bid defence and technical contract negotiation.
  • Drive the contract closure along with the business development team and negotiate tender and contract terms while balancing both client and Covalence’s requirements.
  • Design and develop the technical sales collaterals.
  • Work on integration with 3rd party vendors, MNOs, service fulfilment systems.
  • Support in system sizing for specific solutions.
  • Support evaluation of third party products and platforms

Process

  • Drive adherence to the processes, SOPs and guidelines developed for the Presales team while creating BRDs and proposal documents within the teams.
  • Identify initiatives geared towards improving the effectiveness of the technical team.

MIS

  • Provide updates on proposal status to all the relevant stakeholders in a timely manner.

Skills: GSM networks and protocols like CAMEL 3, 4, MAP, SMPP, SIP, Diameter, XML / SOAP, Webservices, REST, Understanding of IP networking –MPLS

Desired Candidate Profile
  • Hands on experience in Presales, Proposal Management & Bid Management
  • Worked on creating and responding to RFP/RFQ/RFI
  • Ability to understand Business and technical requirements & conceptualize end to end solution.
  • Aware of newest marketing trends and understand how to utilize them to bring the best results for Covalense and our clients;
  • Must have strong initiative, be results oriented and have well proven influencing /impact skills; Must have a strong understanding of product offering, USP and pitch;
  • Understanding and capability to define Call flows, Business flows, use case flows and document it.
  • Have worked on integrations with multi-vendor environment
  • Solution Gap analysis, costing, and system sizing
  • Product and solution presentation.
  • Business process creation and implementation on business systems.

Knowledge of business processes

  • Subscriber management
  • Billing, Invoicing, and settlements
  • Charging and Rating
  • Customer support
  • Subscriber experience management
  • Distributor management
  • Supply chain management
  • Service order and fulfilment
  • Revenue assurance
  • Payments & Collections

Required product experience

  • CRM including Subscription management, Order management etc.
  • Digital CX (Customer Experience)
  • Loyalty systems
  • Campaign Management
  • Gamification (Customer Engagement)

Telecom Experience -Thorough understanding of Telecom Business Processes domain knowledge in all or either of these areas

  • Mobile, Broadband & Internet of Things, MVNO/MVNE
  • PCRF, OCS, IMS, AAA, Partner Management,
  • Activation, Provisioning, Fulfilment
  • Understanding of technical knowhow on 3G, LTE, Mobile broadband and Wifi solutions
  • Knowledge of Radius/ Diameter/SS7 protocols, Gx, Gy etc.
  • Telecom OSS and BSS systems