NovelVox being a Cisco Preferred Solution Partner is a leading software product company operating in the Contact Center Industry. Our products help the world's leading brands in enhancing the customer experience and improve productivity.

Quick Facts

  • Cisco preferred solution partner, Genesys AppFoundry Premium Member, and Avaya Devconnect Partner 
  • Great Place to Work certified
  • Awarded as 10 Most Recommended Contact Center Solution Providers by CIO insiders
  • 5 Global offices in the US, UK, India, Saudi Arabia, and UAE
  • 140+ team of strong software development professionals 
  • 300+ Active deployments for customers in 20+ countries, including LinkedIn, P&G, American Express, Best Buy, Reliance JIO, FedEx, Axis Bank, and more.
  • Serving 5+ Fortune 500 Companies
  • 98.7% customer retention ratio
  • World's first and only Drag & Drop Designer studio for Contact Centers
  • Industry verticalized solutions for Banking, Credit Unions (US only), Insurance, Healthcare, Government, Retail, Telco, etc.
  • Largest library of 75+ ready Contact Center Integrations, including core systems
  • One stop solutions for integration, digital channel engagement, reporting & monitoring, chatbots, etc. to optimize contact center performance end to end.
  • Have a look at the following link to know more about our products:?https://www.youtube.com/results?search_query=novelvox

Why we?

  • Nurturing Work Environment
  • Work-Life Balance
  • Focus on capability Building
  • Opportunity to Learn and Grow
  • High Performance & Rewarding Culture
  • Amazing Talent Engagement Opportunities
  • Engagement at the core
  • Industry benchmarked Salary
  • Flexible Working Hours

You may also visit us at www.novelvox.com and follow us on LinkedIn, Facebook, and Glassdoor.



Job Description

Job Description

Responsibilities:

  • Act as point of contact for support escalation within the engineering team
  • Providing L1/L2 support for troubleshooting the issues
  • Write SQL queries according to the user requirements
  • Communicate with developer or project manager to resolve the issue
  • Investigate the error with putting the logs in procedure
  • Proactive monitoring and health checks of application
  • Apply appropriate troubleshooting methods and techniques in resolving problems and document all actions taken
  • Collaborate with Production Support and Engineering to ensure that customer issues are addressed effectively and in a timely manner
  • Manage software issues through tickets according to product development priorities
  • Flexible hours to work with local and remote team members on feedback and requirements
  • Respond to production issues and apply continuous improvement techniques to fully resolve them
  • Highly adaptable to a dynamic environment with a strong end-to-end ownership mentality of managing an issue from identification to resolution
  • Lead and co-ordinate the Go-Live activities including the execution of the deployment Plans and checklists
  • Continually work towards making improvements in the release process

Technical Skills and Qualification

  • 2+ years of experience supporting and maintaining Java-based applications, release support, including ability to triage issues, perform root cause analysis and recommend solutions (or directly fix) in the system
  • Strong data analysis skills.
  • Experience in Apache Tomcat, SQL Queries, Linux and Unix commands
  • Unit testing, mocking and automation experience
  • Bachelor’s or master’s degree in Computer Science or equivalent experience.

Desirables

  • Good communication skills.
  • Good logical ability and ability to handle ambiguity.
  • Adaptable and quick learner.
  • Proactive.
  • Team player - Ability to work well in a team - carrying out own part and helping to pull and achieve as a team.
  • Good decision making & Problem-Solving skills - Any project, any technology, any situation, and the person should try to solve problems at various levels.
  • Previous experience of working in an onsite-offshore model.
  • Willingness to work in different time zones and odd times.
  • Goes through technical newsgroups and Blogs to keep him/her updated and also contributes these Blogs and newsgroups.

Skills: Apache, Tomcat, jboss, application support, production support, l2, log files, troubleshooting

Contact Details
Website: https://www.novelvox.com/
Address: 609-610, 6th Floor, SSR Corporate Park, Opp NHPC Metro Station
Faridabad, Haryana