Job Description
  • Responsibilities? –

> Quality Assurance

  - Perform quality check of leads and calls.

  - Passing on leads which are matching with client’s expectations.

  - Maintaining the quality of leads by following the parameters laid down.

> Feedback Session

  - Taking feedback session for agents which can help them in improvement.

> Reports

  - Collating & maintaining various reports.

  - Publishing reports on regular intervals highlighting campaign & agents quality parameters.?

  • Job Requirements –

Desired Candidate Profile
  • Min. 1 year experience of working with B2B industry as quality analyst
  • Should be skilled in Call monitoring, Data management & Quality monitoring
  • Advance knowledge of excel.
  • Good computer skills.
  • Proficiency in preparing reports using MS-excel formulas
  • Effective oral, written and interpersonal communication skills
  • Sound listening and analytical skills
  • Ability to effectively multi-task in a fast paced & challenging environment.

Contact Details
Website: https://www.hiringbull.com
Address: TOWER 4, LEVEL 2, WORLD TRADE CENTRE, OPP. EON FREE ZONE, DHOLEPATIL FARM ROAD, MIDC KNOWLEDGE PARK, KHARADI
Pune, Maharashtra, 411014