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Job Description

This is a Work from Office job.

We are looking for Customer Success Champions Manager, preferably with experience in IT, HR/ Payroll Software, ERP products. Candidate would be responsible for talking to the customers and helping them with their queries regarding our software product HRStop.com

Job Responsibilities/ KRAs

  1. Oversee the daily operations of the product support/customer service department.
  2. Develop and implement customer service policies and procedures.
  3. Manage and train support staff to deliver high-quality customer service.
  4. Handle complex customer service issues and resolve customer complaints.
  5. Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional manner
  6. Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled
  7. Route/Assign tickets to the appropriate support group, if necessary.
  8. Updating Pending Tickets with timely, precise, accurate updates
  9. Following-up with end users, if necessary, for closure of pending tickets
  10. Collaborate with the product development team to enhance product features based on customer feedback
  11. Conducting product webinars for our clients.
  12. Documenting support process and resources
  13. Other duties as required.

Interview Process:

  1. Online Registration - Directly on our hiring platform: https://gd.hiringbull.com or via job portal
  2. Online Assessment - Aptitude
  3. Online Assessment - English Proficiency
  4. Video/ In Person Interview - Comprehension/ written skills evaluation
  5. Video/ In Person Interview - Domain knowledge + HR Discussions

Both the in-person rounds will be conducted on the same day for shortlisted candidates. Results will be announced in a week's time.


Skills: rtgtg

Contact Details
Website: https://www.mindboiling.com
Address: C110, Sector -65
Noida, UP, 201301