Novelvox has been providing Contact Centre Optimization Software Solutions to prominent names in the banking and finance, telecom, IT and government sectors since 2008.

Our relentless, exclusive focus on providing innovative, unified communications and contact centre technology working closely with a demanding customer base has brought us success as one of the leading players in the global marketplace for contact centre business intelligence.

With customer base spread across USA, Europe, Canada, Asia and Middle East we have sales office in Delhi, India, Maryland US and London UK. We have R&D office in Faridabad, Haryana, India.

Novelvox is 13 years young technical savvy company with proven record of delivering world class software products in over 20 countries.



Job Description
  • Own and improve our Production Support Escalation processes
  • Apply appropriate troubleshooting methods and techniques in resolving problems and document all actions taken
  • Be a leader in identifying trend of issues, provide suggestions to improve quality of software
  • Collaborate the Production Support and Engineering team to ensure that customer issues are addressed effectively and in a timely manner
  • Manage software issues through tickets according to product development priorities
  • Respond to production issues and apply continuous improvement techniques to fully resolve them
  • Manage release process
  • Proficiency with Databases including ability to perform high level query analysis
  • Able to use logic and reasoning to identify the strengths and weaknesses of solutions, conclusions or approaches to problems
  • Strong interpersonal skills and ability to work with various stakeholders across various teams
  • Highly adaptable to a dynamic environment with a strong end-to-end ownership mentality of managing an issue from identification to resolution
  • Lead and co-ordinate the Go-Live activities including the execution of the deployment Plans and checklists
  • Building the Release Calendar, working closely with the Product, Engineering and QA management and DevOps
  • Coordinate release contents
  • Manage risks and resolve issues that affect release scope, schedule, and quality
  • Measure and monitor progress to ensure application releases are delivered on time and within budget, and that they meet or exceed expectations
  • Manage DevOps team to produce deployment, Run Books, Implementation
  • Participate in design and code review with other team members
  • Mentor junior members of the development team

Technical Skills

  • Experience in supporting and maintaining Java-based applications, release support, including ability to triage issues, perform root cause analysis and recommend solutions (or directly fix) in the system
  • Strong data analysis skills.
  • Solid understanding of REST services with 3+ years of experience implementing RESTful service-oriented architectures with public APIs.
  • HTML / CSS / JavaScript / JQuery / Angular experience
  • Unit testing, mocking and automation experience

Desired Candidate Profile

Experience and Qualification

  • 5+ years of developing and maintaining Java based applications.
  • Bachelor’s or master’s degree in Computer Science or equivalent experience.

Desirables

  • Excellent communication skills.
  • Good logical ability and ability to handle ambiguity.
  • Adaptable and quick learner.
  • Team player - Ability to work well in a team - carrying out own part and helping to pull and achieve as a team.
  • Good decision making & Problem-Solving skills - Any project, any technology, any situation, and the person should try to solve problems at various levels.
  • Previous experience of working in an onsite-offshore model.
  • Willingness to work in different time zones and odd times.
  • Goes through technical newsgroups and Blogs to keep him/her updated and also contributes these Blogs and newsgroups

Contact Details
Website: https://www.novelvox.com/
Address: 609-610, 6th Floor, SSR Corporate Park, Opp NHPC Metro Station
Faridabad, Haryana, 121003